Developing Responsible Solutions through Customer-Back Innovation
The ITW Business Model guides our approach to innovation, which starts with our customers and their pain points. Our customers are often challenged with environmental issues, such as how to reduce energy use or emissions. We have continuous engagement with our customers and partner with them on the design and development of our solutions to ensure we are enhancing the positive impact while solving their pain points.
While every division is different, they all focus on long-term sustainability as appropriate to meet customer needs relative to clean technology (clean-tech), including water conservation, renewable energy use and emissions reduction. Regarding ITW’s clean-tech products, which in turn help our customers reduce the environmental impact of their own products, ITW is proud to provide more than $3.4 billion of products that support overall eco-efficiency. Clean-tech products represent approximately 23 percent of ITW’s overall revenue, an increase of one percent from last year’s CSR report.